At Styled By Cruz, we prioritize customer satisfaction and stand firmly behind the quality of our products. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be requested.

1. Eligibility for Returns

You may request a return within 48 hours of receiving your order if:

• The item delivered is incorrect.
• The item arrived damaged.
• The size received is different from what was ordered.

To be eligible, items must be:

• Unused and unworn
• In their original packaging
• In the same condition as delivered

2. Non-Returnable Items

We do not accept returns for the following:

• Customized or personalized items
• Items damaged due to misuse
• Sale or discounted items unless faulty

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3–7 business days and issued through your original method of payment or as store credit.

4. Exchanges

We offer exchanges for size or product defects. If the requested replacement is unavailable, we will issue store credit of equal value.

5. Return Shipping

Customers are responsible for the cost of return shipping unless the item delivered was incorrect or damaged.

6. How to Request a Refund or Return

To initiate a return or refund, please contact our support team at:
support@styledbycruz.com

Include detailed information such as:

• Order number
• Issue description
• Photo or video evidence (if applicable)

We will guide you through the next steps.

7. Contact Information

For questions regarding this Refund & Return Policy, reach out via email or through our customer support channels.